11/20/2023 0 Comments Brilliant vinyl hampton gaSend us the picture in an email along with details of what exactly is missing or incorrect. (Of the thousands of orders we process each month we typically maintain a 99.8% accuracy rate.) If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. The email address you provide may be used to send you information, respond to inquiries and/or other requests or questions.Īt Brilliant Vinyl we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright.Please remember, refunds to credit cards may take 3-5 business days to show up on your account.All sales of clearance/imperfect/closeout items, equipment (printers, cutters, heat presses, etc.) and face masks are final and are not eligible for return. To calculate the amount we will deduct for a return label, put the exact items in the shopping cart and use the shipping calculator on our website to estimate shipping to your state and zip code. If you received "Free Shipping" the actual outbound shipping charges as calculated by the carrier will be deducted from your refund. The outbound shipping fee will be on your order receipt.
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